by Vincent I. Porter
My flight is delayed!
Many travellers face delays and cancellations. For the airlines, these are a daily occurrence and airline staff take care of rerouting and accommodating people on different flights. So what if this happens to you?
In Europe, and increasingly in many other countries; there are consumer protections on what your rights are and what the airlines’ obligations are when dealing with a cancelled flight. The most important thing to remember is that the airline has the duty to honour your ticket and get you to your destination. It is also always wise to have travel insurance. Many credit cards will automatically provide insurance for your trip but be sure to read the policy and make sure you know what’s covered. Another option is to buy trip-specific insurance policies; or take out a multi-trip annual plan. Insurance can help you where the airline will not by refunding you for hotels and accommodation; or even if you have to buy a return ticket on another airline. Be sure to check with your provider to see what is covered.
Airlines in the US have differing policies on when they will provide accommodation. If the circumstances are beyond the airline’s control, you’re usually on your own to rely on your travel insurance for coverage. Make sure you get a statement from the airline with the reason for the cancellation, and keep all receipts.
It helps if you do your homework a bit and look at the other flights yourself so you can present them with the options. Just presenting the staff with the options doesn’t mean that they’ll be able to make the changes, but it shows that you are trying to think with them and you’re doing some of the leg work.
